Meet the Team Behind Access Transcripts

At Access Transcripts, we believe that transcription is about more than just words on a page. It’s about delivering accuracy, professionalism, and peace of mind. Behind every transcript we produce is a dedicated team of experts who care deeply about the work we do and the people we do it for.

Here’s a look at the team that powers Access Transcripts, LLC:

Ilene Watson and Lisa Luciano - Co-Founders

Access Transcripts began as a shared vision between two experienced professionals who knew the industry could do better. As co-founders, Ilene and Lisa bring decades of experience, an unwavering commitment to quality, and a drive to continuously improve how transcription services are delivered. Together they have built a company known for reliability, responsiveness, and heart.

Alicia Jarrett - Director of Operations

If it’s happening at Access, Alicia probably has a hand in it. As our Director of Operations, she keeps everything running smoothly, from managing our workflow to handling our invoicing and transcript delivery. Alicia works with our clients to make sure they get their transcript exactly when they need it. Her calm presence and organizational talent keep the wheels turning every single day.

Aimée Robinson - Director of Quality

Aimée leads our quality efforts with focus and dedication. She oversees our entire quality control process, from final transcript review to managing our new quality tracking program, which monitors the accuracy of every subcontractor and proofreader on our team. Her sharp eye and deep understanding of what makes a transcript truly excellent are key to our success.

Lindsey Davis - Administrative Assistant

Lindsey is always a step ahead. She helps with vetting and onboarding new subcontractors and makes sure they meet our expectations right from the start. She is also responsible for implementing automation to improve our workflow and keeps our newsletters running on schedule. Lindsey brings fresh energy and valuable ideas to everything she works on.

Heidi Jolliff - Administrative Assistant

Heidi is the newest member of our team and comes to us with a strong background in transcription. She’s already jumping in to help with proofreading and finalizing transcripts and is picking up our workflow quickly. She brings a great attitude and a willingness to learn, and we’re excited to have her on board and see how she grows with us.

Each person on our team plays a key role in making sure our clients receive high-quality transcripts, on time, every time. We are proud of the work we do and even more proud of the people who make it happen.

If you would like to learn more about working with us or have a question about our services, we are always happy to connect.