The Faces Behind Access

Meet the Team

We are so proud of our small but mighty team that brings consistency, care, and professionalism to every job, with a strong focus on the human element that makes each transcript more than just words on a page.

Lisa Luciano and Ilene Watson, Co-Founders

We built Access Transcripts to reflect our values and our experience in the industry. Our goal is to provide exceptional service, every time.

Alicia Jarrett, Director of Operations

Alicia keeps the business moving by managing workflow, invoicing, and client communication. She’s the person behind the scenes making sure everything runs smoothly.

Aimée Robinson, Director of Quality

Aimée leads our quality efforts. She reviews transcripts, provides feedback, and manages our quality tracking program, which helps maintain consistent accuracy across the board.

Lindsey Davis, Operations Coordinator

Lindsey handles vetting and onboarding new subcontractors, sets up automation in our systems, and manages our newsletter. Her work helps us stay organized and efficient.

Heidi Jolliff, Production Coordinator

Heidi is our newest team member. She brings a strong background in transcription and is already helping with proofreading and finalizing transcripts. She’s jumped in with a great attitude and a willingness to learn.